Cancellation & refunds
If your plans change
Plans change, and a pilgrimage is usually booked around someone's health or someone's leave. Tell us as early as you can and we will do what we can. This is what we can and cannot do.
Last updated 1 October 2026.
Cancelling a yatra
Cancel more than 15 days before you travel and we refund everything you have paid, less any amount already paid out on your behalf and not recoverable — usually a hotel deposit. We will show you what that is rather than quoting a percentage.
Between 15 and 7 days, we refund what we can recover from the hotels and vehicles already booked. In a normal season that is most of it.
Inside 7 days, the vehicle and the rooms are committed and we are usually unable to recover them. We will still try, and anything we get back goes to you.
A no-show on the day is not refundable.
Holi, Janmashtami and Kartik are different
This is the one place we cannot be flexible, and we would rather say so now than argue later. Hotels in Vrindavan and Barsana take non-refundable payment for Holi week and the Janmashtami nights, often months ahead, and they do not return it to us. If you cancel a trip across those dates, the accommodation portion is generally lost however much notice you give.
Everything else in your booking — the vehicle, the guide, any seva — follows the normal windows above.
Changing dates instead of cancelling
Usually easier and cheaper for you than cancelling. Outside peak dates we will move a booking once at no charge, subject to what the hotel allows. Tell us as soon as you know.
Cancelling a puja or seva
Up to the notice period shown on the seva page, cancel freely. After that the purohits are committed and the samagri is bought, so we would ask you to cover those costs — which we will itemise.
If a temple closes, a ghat is shut, or the river is in flood and a seva cannot be performed, we will either reschedule it or refund it in full. That is not your fault.
If we cancel on you
You get everything back, in full, without argument. If we cancel while you are already travelling we will also arrange and pay for the onward transport you need to get home or to where you were going.
We may have to change a vehicle, a hotel or the order of a day at short notice — a breakdown, a road closure, a temple shutting unexpectedly. If that happens we will put you somewhere of the same standard or better at our cost, and tell you before you find out yourself.
How refunds reach you
By the route you paid, within 7 to 10 working days of us agreeing the amount. We will confirm the figure in writing before we process it.
Questions about this
Call us on +91 99974 59020 or write to mathuravrindavant@gmail.com. We are at Gokul, Mathura, Uttar Pradesh 281303.